Minacom’s DirectQuality R7 service level test automation platform performs single-ended, user-perceived service quality testing without requiring far-end probes, responders, or call data records (CDRs) from switches. Tests are conducted by the company’s PowerProbe 6000 service level test probe, which places short-duration test calls to public-number destinations such as Interactive Voice Response (IVR) and voicemail systems, fax machines and modems over specified carrier routes. The company’s systems are currently used by carriers worldwide to perform breakout testing, carrier fraud detection, billing verification, and competitive benchmarking.
Test agents running on the PowerProbe 6000 measure detailed QoS metrics including speech MOS, noise, echo, call volume, distortion, delay and fax connection speed, as well as common connectivity performance metrics including post-dial delay (PDD) and call completion ratio (CCR) – to evaluate QoS over TDM, next-generation VoIP/IP or hybrid TDM/IP routes, including those that do not report standardized CDRs. Carriers and destinations to be tested can be automatically selected by iXRoute from Minacom’s Public Termination Inventory (PTI) database of over 230,000 public numbers, covering 230 countries and administrative regions worldwide.
iXRoute(tm), Telarix’s next generation routing optimization solution streamlines and automates the carrier’s routing processes by allowing carriers to define business and network requirements to financially optimize their network routing. The service quality information from DirectQuality R7 can be applied to iXRoute’s sophisticated selection algorithms in order to optimize service provider mix, add/drop routes, and monitor service quality measurements. By providing detailed user-perceived metrics, partner carriers can take corrective action before SLAs are violated, ensuring they remain in the routing mix and eliminating the potential of costly penalties.
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