The company is a leading manufacturer of robotic ultrasonic wire bonders for semiconductor, automotive, and microelectronic applications. It received an overall rating of 8.36 and customers rated the company higher than any other assembly company in all six customer service categories (process support, field engineering support, spares support, support after sales, technical leadership, and commitment). The wire bonding equipment manufacturer attributes its success to its constant focus on customer satisfaction. “With the development of PowerRibbon, a new interconnect technology, and the continuous improvement of our existing equipment platforms, our customers rewarded us with highest marks in technical leadership,” explained Gregg Kelly, president and CEO. “Our strong after-sales support is largely a result of our employee cross-training programs that allow our staff to troubleshoot equipment and train others to effectively do so. Continued growth in our new support offices in Europe and Mainland China has also reinforced our service commitment.”
EPP Europe 410
