In the 2018 survey, the company surpassed its score from 2017, achieving an overall score of above 9.0 for the fifth year in a row, and recording personal best customer ratings in the areas of “Recommended Supplier” and “Trust in Supplier”. According to VLSIresearch, a semiconductor market-research firm, Advantest ranks high among suppliers of test equipment in 2018, also achieving a top ranking as a 10 Best large supplier of chip making equipment.
“For the past thirty years – every year since the inception of the survey – global customers have paid tribute to Advantest’s ability to bring its customers superior products along with high quality service and support,” commented Risto Puhakka, president of VLSIresearch. “Year-after-year, the company has delivered on its promise of technological excellence and it remains clear that they keep their customers’ successes central to their strategy. Congratulations on celebrating 30 years of recognition for outstanding customer satisfaction.“
The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to provide feedback. The 3 awards, 10 Best, The Best, and Ranked 1st, provide special recognition to suppliers that are rated highest. The 5-Star suppliers garnered the highest ratings from customers and performed exceptionally across all rating categories in customer service, supplier and equipment performance.
„Being named a 5-Star company and earning a top ranking in the survey underscores our commitment to taking on our customers’ business challenges as our own,” said Yoshiaki Yoshida, president and CEO. “For over six decades, customers have depended upon Advantest for reliable, cost-competitive test solutions that meet the needs of an ever-changing business environment. By enriching, expanding and integrating our test and measurement solutions throughout the value chain, we intend to continue to earn the trust and business of the world’s leading chipmakers, and we thank them for their continued support.”
