Mek (Marantz Electronics), supplier of 3D Automated Optical Inspection (AOI) and Solder Paste Inspection (SPI) technologies, is launching MekCare, a range of flexible service plans designed to meet differing support requirements, all at a pre-determined cost.
Three levels of service and support contract are on offer: ‘Remote’, ‘Maintenance and calibration’ and ‘Warranty plus’. All the plans give users unlimited access to the company’s iMentor for online access to software downloads, an online self-training portal, application notes and a lot more. This portal of know-how is a priceless guide for optimizing systems and processes for modern SMT production, building up new competencies and thus mastering current and future challenges.
Should any problems arise, instant emergency telephone or web support enhanced by the Remote diagnostics ensures that production can continue to run smoothly. A global network of 50 expertly trained support engineers with thorough knowledge of all Mek systems is always available to respond to customers’ needs.
The MekCare ‘Maintenance and calibration’ package delivers a preventative maintenance schedule to guarantee systems are kept in good working order with annual service visits and calibration as well as the iMentor access and remote support. Prior to calibration procedures, systems are thoroughly cleaned and drive systems are checked, greased and adjusted to run optimally. A dedicated calibration plate for both mechanics and optics is used to certify the system until the next calibration service.
Recommended replacement of crucial parts can be highlighted and scheduled early to minimize the risks of unplanned stoppages. Software maintenance and PC checks are performed and available updates executed to bring systems fully up to date – or recommendations are made for viable upgrades.
For complete peace of mind and budgetary control the most comprehensive of the 3 packages, ‘Warranty plus’, includes all the benefits of the ‘Remote’ and ‘Maintenance and calibration’ offerings with the inclusion of replacement parts and an additional on-site support day for training or other services of the customer’s choice.
Pricing of all three MekCare packages depends on the mix of AOI models to be covered. The advanced ‘Warranty plus’ subscription is automatically included with new installations for the first year, after which customers can continue with their preferred subscription for the 2nd year onwards.
MD Henk Biemans commented, “MekCare service and support packages have been designed to optimise system uptime and include carefully structured procedures to further minimise the maintenance requirements of our systems, which already boast ‘designed-in’ low maintenance needs.”
“Of all the benefits of our plans, total peace of mind comes highest on the list; no hidden surprises and no unexpected costs with expert service, monitoring and maintenance built in. Our team of experts are here to help answer questions, fix any issues and generally ensure our customers get the most out of their systems.”